Terms and conditions
1. Company identification
In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, it is informed that the website www.bestlifebags.com is owned by:
Company name: BESTLIFE EUROPE S.L.
NIF: B42519421.
Registered office: Avenida Gabriel Miró, 34 – 3rd, Local 1, 03710 Calp (Alicante), Spain.
Email: info@bestlifebags.eu
Registration details: Alicante Mercantile Registry, volume 4076, page 37, section 8, sheet A-157290, entry 1.
Hereinafter, the company will be referred to as «BESTLIFE».
2. Purpose and scope of application
These conditions regulate the use of the website and purchases made by individuals acting as consumers.
The website provides information about BESTLIFE products and allows for their purchase with delivery to the European destinations enabled in the store, with the restrictions indicated in the section «Destinations and shipping costs».
Professional purchases or those intended for distribution or resale must be consulted with BESTLIFE to know the corresponding commercial conditions.
Before making a purchase, the customer may consult and retain these conditions. Acceptance will be requested during the purchase process. Mere browsing of the site does not imply making a purchase or consenting to receive advertising.
3. Use of the website
The user agrees to use the site lawfully and not to take actions that damage its operation, compromise its security, or infringe the rights of third parties.
The data provided during the purchase must be correct and sufficient to manage the order. If the user detects an error, they may communicate it to info@bestlifebags.eu
4. Intellectual and industrial property
The texts, photographs, designs, logos, and other content of the site belong to BESTLIFE or are used with the authorization of their owners.
Unless permitted by law, their reproduction, distribution, public communication, or transformation requires authorization from the corresponding owner.
This provision does not prevent consulting, saving, or printing the terms and documentation necessary to manage a purchase or exercise consumer rights.
5. Information about the products
The main characteristics, available variants, and prices are described in the product sheets.
Before purchasing, the customer must check the model, colour, measurements, compatibility, and other relevant characteristics for their choice.
The representation of colours may vary slightly depending on the screen used. This circumstance does not limit the right to receive a product that conforms to the description and characteristics indicated at the time of purchase.
The conditions of promotions, when they exist, will be indicated alongside the corresponding offer.
6. Purchase process
To place an order, the customer must:
Select the products, variants, and quantities.
Review the contents of the cart.
Enter the requested contact, delivery and billing information.
Select a shipping method and a payment method.
Check the order summary, including taxes and shipping costs.
Accept these terms and confirm the purchase using the button that expressly indicates the obligation to pay.
Before confirming, the customer can review and correct their details and modify the cart.
The purchase can be made in Spanish. The availability of informative translations does not in itself imply that the purchasing process is enabled in other languages.
The purchase will be formalised when the customer completes the confirmation process with an obligation to pay and the payment is authorised.
If you detect an error after purchasing, you must report it as soon as possible to info@bestlifebags.eu BESTLIFE will check if it can correct it according to the status of the order.
7. Prices, taxes and payment methods
Prices are expressed in euros and include the taxes that BESTLIFE must apply to the transaction and the indicated destination.
Shipping costs will be shown separately before confirming the purchase. The customer will know the total amount they will pay to BESTLIFE before assuming the obligation to pay.
For destinations subject to import procedures, information will be provided before purchasing about any applicable taxes, duties or additional management fees and who must bear them. When it is not possible to calculate them in advance, a warning will be given about their possible existence.
No optional services or additional charges will be added without the express acceptance of the customer.
Payments will be made in euros using the methods enabled during the purchase. Some options may depend on the device, country, or payment provider.
If the customer's account or card uses another currency, their financial institution may apply its own exchange rate and the fees agreed with the customer.
If a payment is not authorised, the customer may review the details or use another available method. It is recommended to check the status of the transaction before repeating it.
Subsequent price changes will not affect purchases that have already been formalised. If a possible pricing error is detected, BESTLIFE will contact the customer to manage the incident in accordance with applicable regulations, without unilaterally increasing the amount charged.
8. Confirmation and documentation
The customer will receive an email with the confirmation of the purchase, their order number, the products purchased, and the corresponding amount.
BESTLIFE will provide the confirmation of the purchase and the applicable conditions in a format that the customer can save and consult, no later than at the time of delivery.
The company will retain the documentation of the purchase for the legally required periods. The customer may request a copy of the documentation of their order by writing to info@bestlifebags.eu
If you do not receive the confirmation, you should check the spam folder or contact BESTLIFE before repeating the purchase.
9. Availability of products
If, after a purchase has been formalised, a product is not available, BESTLIFE will inform the customer without undue delay and will refund the amounts paid for the undelivered item, as well as the corresponding shipping costs.
A product will not be replaced by another without the customer's consent.
10. Destinations and shipping costs
BESTLIFE ships exclusively to the European destinations enabled in the store. Deliveries are not made to the Canary Islands or outside of Europe.
The delivery address must be within the available coverage, regardless of the buyer's nationality or residence.
Countries and territorial restrictions will be informed at the beginning of the purchasing process. The inclusion of a country does not imply that all its territories, islands, or special areas are covered.
The applicable shipping costs for the specified address will be displayed before payment. If there are free shipping promotions, their requirements and scope will be communicated.
11. Deadlines and delivery
Before confirming the order, the applicable delivery time for the selected products and destination will be communicated.
When deadlines are indicated in working days, they will be understood as Monday to Friday, excluding public holidays that affect preparation or transport.
Unless another deadline is agreed, the order will be delivered without undue delay and, at most, within thirty calendar days following the formalisation of the purchase.
If an incident arises that affects the expected deadline, BESTLIFE will inform the customer and manage its resolution.
In the event of a breach of the deadline, the consumer may request delivery within an appropriate additional period. If this is also not met, they may cancel the purchase and obtain a refund of the amounts paid.
It will not be necessary to grant that additional period when any of the legally provided assumptions occur, such as the seller's refusal to deliver or the essential nature of the agreed date.
The order will be delivered to the provided address. If there are difficulties in making the delivery, BESTLIFE or the carrier will contact the customer to manage them.
When BESTLIFE has organised the transport, the risk of loss or damage will remain with the company until material receipt by the customer or by a third party designated by them other than the carrier.
12. Incidents, modifications and cancellations
If the order does not arrive, is incomplete, is damaged or contains an item different from the one purchased, the customer may report it to info@bestlifebags.eu, indicating the order number and describing the incident.
Photographs may facilitate the management. It is recommended to report problems as soon as possible, without this recommendation limiting the deadlines or legal rights of the consumer.
The customer may also request a modification or cancellation. If the order has not yet been dispatched, BESTLIFE will check if it can accommodate it. If it is already in transit, it will inform of the available options.
These actions do not condition or replace the right of withdrawal.
13. Right of withdrawal
The consumer has fourteen calendar days from the receipt of the product to withdraw from the purchase without stating the reason.
If a single order includes several products delivered separately, the period will begin when the last one is received.
To exercise this right, you must communicate your decision unequivocally to BESTLIFE before the deadline. You can do so by email to info@bestlifebags.eu or in writing to the registered office indicated in these terms.
You may use the form included at the end of this document, although it is not mandatory. No prior authorisation from BESTLIFE will be required to validly exercise this right.
14. Return due to withdrawal
To manage the return, the customer can contact info@bestlifebags.eu, indicating their order number or the necessary details to identify the purchase. BESTLIFE will promptly provide you with the return address and shipping instructions.
The customer must send the products without undue delay and, at the latest, within fourteen calendar days following the communication of the withdrawal. The exercise of this right does not require prior authorisation from BESTLIFE.
The management of return instructions will not limit the rights of the consumer nor will it harm them due to delays attributable to BESTLIFE.
The customer will bear the direct cost of returning the items due to withdrawal. This rule does not apply to shipping errors attributable to BESTLIFE nor to actions that should be free due to lack of conformity.
The products must be properly packaged to protect them during transport. It is recommended to use the original packaging, if retained, but its absence will not alone prevent the withdrawal.
The customer may examine the items to verify their nature, characteristics, and functioning. They will only be liable for the reduction in value caused by handling that exceeds what is necessary for that verification.
15. Refund for withdrawal
In the event of withdrawal from the complete purchase, BESTLIFE will refund the payments received, including ordinary delivery costs.
If the customer chose a more expensive delivery method than the ordinary one offered, the difference corresponding to that choice will not be refunded.
The refund will be made without undue delay and, at the latest, within fourteen calendar days following the communication of the withdrawal.
The same payment method used for the purchase will be used, unless there is an express agreement for another method that does not incur costs for the consumer.
BESTLIFE may withhold the refund until it receives the products or proof of their return, whichever occurs first, unless it has offered to collect them.
16. Legal guarantee of conformity
New products come with the legal guarantee of conformity provided for in Spanish legislation, which establishes the seller's responsibility for any lack of conformity that manifests during the three years following delivery.
During the first two years, it is presumed that the lack of conformity already existed at the time the product was delivered, unless proven otherwise or when this presumption is incompatible with the nature of the goods or the lack of conformity.
This guarantee includes the right to receive products that conform to the description, characteristics, and performance indicated at the time of purchase, including the legal requirements for quality and durability.
When there is a lack of conformity, the consumer may request repair or replacement under the terms legally established. These measures will be free of charge, including necessary transport, labour and material costs, and will be carried out within a reasonable time and without significant inconvenience.
When the legal requirements are met, the consumer may request a price reduction or cancel the purchase, returning the product and recovering the corresponding amount.
Damage caused by accidents, improper use or normal wear and tear does not in itself constitute a lack of conformity.
To report an incident, the customer can write to info@bestlifebags.eu, identifying the product and providing proof of purchase or another means to verify it.
These conditions do not limit the imperative rights that correspond to the consumer under the applicable regulations for their purchase.
17. Customer service and complaints
Inquiries and complaints can be submitted using the contact details provided in the section "Company Identification".
BESTLIFE will provide confirmation of the complaints received and will respond within the applicable legal timeframe.
The consumer may approach the competent consumer authorities and the appropriate dispute resolution mechanisms. If a complaint cannot be resolved directly, legally required information about the relevant alternative resolution entities will be provided.
18. Liability
BESTLIFE will be responsible for fulfilling the obligations assumed with the purchase and those required by law, including delivery and conformity of the products.
The intervention of carriers, payment providers or other collaborators shall not exclude the responsibility that legally corresponds to BESTLIFE.
The company will take reasonable measures to maintain the operation and security of the site. Technical interruptions or events beyond its control will be managed in accordance with the applicable regulations, without removing consumer rights.
No provision of these conditions shall be interpreted as a waiver of unwaivable rights nor as an exclusion of responsibilities that cannot be legally limited.
19. Data protection and cookies
The processing of personal data is described in the Privacy Policy of the website, which informs about the purposes, legal bases, recipients, retention and rights of the interested parties.
Information about cookies and similar technologies is included in the Cookies Policy.
When processing requires consent, it will be requested specifically. Browsing the site or accepting these conditions does not equate to consenting to the sending of advertising or the use of non-essential cookies.
20. Applicable law and jurisdiction
These conditions are governed by Spanish law, without depriving consumers of the protection granted by the mandatory provisions that may apply in their country of habitual residence.
Disputes will be submitted to the competent courts and tribunals in accordance with the applicable regulations, respecting consumer rights.
21. Modification of the conditions
BESTLIFE may update these terms to reflect changes in its services, operations or regulations.
The modifications will apply to purchases made from their entry into force. Previous orders will remain subject to the terms accepted at the time of purchase, without prejudice to the legal provisions that must be applied mandatorily.
Annex. Withdrawal form
Complete and send only if you wish to withdraw from the purchase.
To the attention of: BESTLIFE EUROPE S.L.
Address for communications: Avenida Gabriel Miró, 34 – 3rd, Local 1, 03710 Calp (Alicante), Spain.
Email: info@bestlifebags.eu
I hereby communicate my decision to exercise the right of withdrawal regarding the purchase of the following products:
Product or products:
Order number, if known:
Order date:
Date of receipt:
Name and surname of the consumer:
Address of the consumer:
Date of communication:
Signature of the consumer, only if submitted on paper: