Warranty
Our commitment
At BESTLIFE, we design our products to offer durability, functionality, and comfort in everyday life.
New products purchased by consumers in our online store come with the legal warranty of conformity of three years from delivery, in accordance with Spanish legislation and without prejudice to the mandatory rights applicable to the consumer.
What does the warranty cover?
The warranty covers non-conformities: manufacturing or material defects and other situations where the product does not meet the characteristics, performance, or quality corresponding to the purchase.
It can affect any component of the product, such as zippers, handles, seams, or wheels, when the problem constitutes a non-conformity.
During the first two years from delivery, it is presumed that the non-conformity already existed when the product was delivered, unless proven otherwise or the legally provided exceptions.
What damages are not covered?
Damages caused by accidents, improper use, or normal wear and tear do not in themselves constitute a non-conformity.
Each incident will be assessed according to its cause and the characteristics of the product, respecting the legal rights of the consumer.
How to request assistance?
Write to us at info@bestlifebags.eu and include:
Order number or proof of purchase.
Product model.
Description of the problem.
Photographs or videos, if possible, that help us assess the incident.
Our team will guide you on the steps you need to follow and, when necessary, the instructions for sending the product. It is not necessary to keep its original packaging to exercise the legal warranty.
What solution will I receive?
When there is a lack of conformity, you can request repair or replacement under the terms legally established.
These measures will be carried out within a reasonable time, without major inconveniences and at no cost to you, including the necessary shipping, transport, labour and materials costs.
When the legal requirements are met, you can request a price reduction or cancel the purchase, returning the product and recovering the corresponding amount.
Do you have any questions?
Contact us at info@bestlifebags.eu. We will help you manage the incident and understand the options available to you.
This information complements our Terms and Conditions and does not limit the rights recognised to the consumer by the applicable regulations.