Terms and Conditions

Company Identification

In compliance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, it is hereby informed that the website www.bestlifebags.com is owned by:

BESTLIFE EUROPE SLU
CIF: B42519421
Registered office: Avenida Gabriel Miró, 34 – 3º, Local 1, 03710 Calp (Alicante), Spain
Email: info@bestlifebags.eu
Legal form: Single-member limited liability company
CNAE: 4616 – Intermediaries in the trade of textiles, clothing, fur, footwear and leather goods.

Website purpose

The website www.bestlifebags.com offers information about BESTLIFE brand products and allows their online purchase in the authorized countries of the European Union.

Access to and use of the website implies full acceptance of these Terms and Conditions.

Intellectual and industrial property

All content on this website (texts, images, logos, designs, software, source code, etc.) is the exclusive property of BESTLIFE EUROPE SL or third parties who have authorized its use.

Its reproduction, distribution, public communication or transformation, in whole or in part, is prohibited without the prior written authorization of the company.

Website Terms of Use

The user agrees to use the website diligently, correctly, and lawfully, refraining from using it for illegal purposes or purposes contrary to good faith and public order. BESTLIFE EUROPE SL is not responsible for any misuse of the site or for damages resulting from the improper use of its content.

Purchase conditions (applicable when the store is active)

Purchase process:
The user can select the desired products and add them to the cart. Once the order is complete, they must provide their shipping information and proceed to payment.

Prices and taxes: all prices are shown in euros (€) and include applicable VAT depending on the destination country within the European Union, in accordance with intra-community e-commerce regulations.

Payments: Payment methods indicated during the purchase process are accepted.

Confirmation: After completing the order, the customer will receive a confirmation email.

Cancellations: BESTLIFE EUROPE SLU reserves the right to cancel orders with pricing errors, suspected fraud or inability to supply.

Shipping and Delivery

Orders will be shipped to the countries enabled in the ecommerce.

Delivery times vary depending on the destination, stock availability, and the transport company.
Possible delays beyond the brand's control (strikes, customs delays or force majeure) do not generate a right to compensation.

Returns policy and right of withdrawal

In accordance with Directive (EU) 2011/83, the customer has 14 calendar days from receipt to withdraw from the contract without needing to justify the reason.
To process it, you must write to info@bestlifebags.eu indicating your order number.

Items must be returned new, unused, and in their original packaging.

The refund will be issued using the same payment method.

Return shipping costs are the responsibility of the customer, except in cases of error or defect attributable to BESTLIFE EUROPE SLU.

Product Warranty

European legal guarantee (mandatory)

All Bestlife products come with a three (3) year legal warranty against manufacturing defects or lack of conformity, in accordance with European legislation. For the first two years, the defect is presumed to have existed at the time of delivery, unless proven otherwise.

This warranty does not cover normal wear and tear, accidental damage, or damage resulting from improper use.

Bestlife Commercial Warranty “Lifetime Warranty”

In addition to the legal guarantee, Bestlife voluntarily offers a LIFETIME WARRANTY on certain products, expressly indicated on their packaging or label. This guarantee covers exclusively manufacturing or material defects resulting from workmanship, not from use, accident, or natural wear and tear.

They are not covered:

Damages caused by accident, negligence, or inadequate care.
Wear and tear or natural discoloration.
Loss, theft, or external alterations.
Clasps, accessories and external components.

Claims process:

Contact info@bestlifebags.eu indicating your order number and a description of the defect.
Please attach clear photographs of the product and the problem detected.
The customer service team will evaluate the case and, if appropriate, authorize the return.
If the warranty claim is approved, the product will be replaced with a new one.
If the model is not available, another of equivalent value and features will be offered.
Under no circumstances is a financial refund for the item contemplated.
Return shipping costs are the responsibility of the consumer.

Exclusions:
This does not apply to second-hand, refurbished items or items without the mention of "Lifetime Warranty" on their label or packaging.

Sustainability commitment:
The Bestlife Lifetime Guarantee reflects our commitment to durability, waste reduction, and responsible consumption.

Responsibility

BESTLIFE EUROPE SLU will not be liable for indirect or consequential damages arising from the misuse of its products, nor for failures of third-party services (logistics, payment gateway, or external provider). The user assumes all responsibility arising from the use of the website.

Data protection

The processing of personal data is governed by the Privacy Policy and Cookie Policy available on this website.

By using the website, the user expressly consents to the processing of their data in accordance with these policies.

Applicable law and jurisdiction

These terms and conditions are governed by Spanish and European legislation applicable to electronic commerce.

For any dispute, the parties submit to the Courts and Tribunals of Alicante (Spain), without prejudice to the mandatory rights that correspond to the consumer in his country of residence within the EU.

Modification of conditions

BESTLIFE EUROPE SLU may update or modify these Terms and Conditions without prior notice. The user will be subject to the version in effect at the time of purchase or access.