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Shipping and Returns
Shipping policy
At Bestlife we work to ensure you receive your order as soon as possible and in perfect condition.
Orders are prepared and shipped from our warehouse in [warehouse location or country], once the purchase is confirmed.
Delivery times: between [3 and 5 working days], depending on the destination.
Shipping areas: We currently ship to Spain and the rest of Europe. We will be expanding to new countries soon.
Shipping cost: calculated automatically at checkout, based on the weight and destination of the order.
Tracking: You will receive an email with the tracking number as soon as your order has been shipped.
During special dates or promotions, delivery times may vary slightly.
Exchange and Return Policy
If you are not satisfied with your purchase, you can request a return within 14 calendar days of receiving your order.
In order to accept a return:
The product must be unused, in its original packaging and in perfect condition.
It is necessary to attach the purchase receipt or order number.
The customer will be responsible for return shipping costs, except in the case of a defective product or shipping error, where Bestlife will assume the cost.
Once we receive the product and verify its condition, the refund will be processed using the same payment method used, within a maximum period of [7 business days].
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Defective products or shipping error
If you receive an incorrect item or one with a manufacturing defect, please contact us within 48 hours of receiving your order via:
Our team will review your case and manage the corresponding replacement or refund at no additional cost.